Terms of Service

These Terms of Service govern your access to and use of the Syncronis platform and services. By creating an account or using our Services, you agree to these terms. Please read them carefully.

1. Acceptance of Terms

By creating an account or using our Services, you agree to these Terms and our Privacy Policy. If you're using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Services

Syncronis provides an IT orchestration platform for managing Linux machines and IoT device fleets. Our Services include:

• Control Center — Multi-tenant dashboard for machine management
• Package Deployment — Software distribution and configuration management
• Real-time Monitoring — Status reporting and health metrics
• Access Control — Role-based permissions and team collaboration
• API Access — Automation and integration capabilities

3. Account Registration

Account Creation

To use our Services, you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

Account Security Requirements

You agree to:

• Use a strong, unique password (we recommend a password manager)
• Enable multi-factor authentication when available
• Never share your account credentials
• Keep your contact information up to date

4. Acceptable Use

You agree not to use the Services to:

• Violate any applicable laws or regulations
• Infringe intellectual property rights of others
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Use the Services for cryptocurrency mining without authorization
• Engage in activities that could harm other users or third parties
• Resell or redistribute access without permission

5. Your Data

Ownership

You retain all rights to data you upload to or create using our Services ("Your Data"). We do not claim ownership of Your Data and will never use it for purposes other than providing and improving the Services.

License to Us

You grant us a limited license to use Your Data solely to:

• Provide the Services you requested
• Store and process data according to your instructions
• Transmit data as necessary to operate the platform

This license terminates when you delete Your Data or close your account.

Data Backup

While we maintain backups for disaster recovery, you are responsible for maintaining your own backups of critical data. We are not liable for data loss beyond our stated Service Level Agreement.

6. Intellectual Property

Our Rights

The Services and all related technology — including software, designs, documentation, and trademarks — are owned by Syncronis and protected by intellectual property laws. You may not:

• Copy, modify, or distribute any part of the Services
• Reverse engineer or attempt to extract source code
• Remove or alter any proprietary notices
• Use our trademarks without written permission

Feedback

If you provide feedback or suggestions about the Services, you grant us the right to use them without obligation or compensation. We appreciate your input in making Syncronis better.

7. Payment Terms

Fees

Certain features require a paid subscription. Current pricing is available on our pricing page. We may change fees with 30 days' notice.

Billing

Cancellation

You may cancel your subscription at any time through Settings or by contacting support. Cancellation takes effect at the end of your current billing period — you'll retain access until then.

8. Service Level Agreement

For paid plans, we commit to the following service levels:

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or completely secure. You understand that no system is 100% secure and use the Services at your own risk.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Syncronis will not be liable for any indirect, incidental, special, consequential, or punitive damages
• Syncronis will not be liable for any loss of profits, revenue, data, or goodwill
• Our total liability for any claims will not exceed the amount you paid us in the 12 months preceding the claim

These limitations apply regardless of the theory of liability (contract, tort, or otherwise).

11. Indemnification

You agree to indemnify and hold harmless Syncronis, its affiliates, and their respective officers, directors, and employees from any claims, damages, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your infringement of any third-party rights

12. Termination

By You

You may terminate your account at any time by:

• Using the account deletion feature in Settings
• Contacting support at support@syncronis.net

By Us

We may suspend or terminate your access if you:

• Violate these Terms
• Fail to pay fees when due
• Engage in activity that may harm other users or our systems

Effect of Termination

Upon termination:

• Your right to use the Services ends immediately
• We will delete your data within 30 days (unless legally required to retain)
• Sections on liability, indemnification, and governing law survive termination

13. Changes to Terms

We may modify these Terms from time to time. For material changes:

• We'll notify you via email or platform notification
• Changes take effect 30 days after notice (or immediately for security-related updates)
• Continued use after changes constitutes acceptance

14. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes will be resolved in the courts of Delaware.

15. General Provisions

16. Contact Us