This Cookie Policy explains how Syncronis uses cookies and similar technologies when you visit our websites and use our platform. We believe in transparency and want you to understand exactly what data we collect and why.
Quick Summary
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site. Similar technologies we use include:
- Local Storage — Stores preferences that persist after browser close
- Session Storage — Temporary storage cleared when you close the tab
- Pixel Tags — Tiny images that help measure engagement (only on landing page)
2. Types of Cookies We Use
Essential Cookies (Always Active)
These cookies are necessary for the platform to function and cannot be disabled. Without them, you wouldn't be able to log in or use core features.
| Name | Purpose | Duration |
|---|---|---|
session | Maintains your login session securely | 7 days |
csrf_token | Protects against cross-site request forgery attacks | Session |
Functional Storage (Local Storage)
These items remember your preferences to provide a better experience:
| Key | Purpose | Type |
|---|---|---|
user-preferences | Your theme, display settings, and UI preferences | Local Storage |
syncronis-cookie-consent | Remembers your cookie consent choice | Local Storage |
Analytics Cookies (Opt-in Only)
These cookies help us understand how visitors use our platform. They are only set if you explicitly consent via the cookie banner or Settings > Privacy.
| Provider | Purpose | Privacy Policy |
|---|---|---|
| Sentry | Error tracking and session replay to fix issues faster | View Policy |
| Google Analytics | Website traffic analysis (landing page only) | View Policy |
3. Your Cookie Choices
Cookie Consent Banner
When you first visit our platform at admin.syncronis.net, you'll see a consent banner with two options:
- Accept All — Enables all cookies including analytics for error tracking and performance monitoring
- Essential Only — Only enables cookies necessary for the platform to function (recommended for maximum privacy)
Changing Your Preferences
You can change your cookie preferences at any time through these methods:
- In the platform: Navigate to Settings → Privacy to toggle analytics on or off
- Clear browser data: Clearing cookies and local storage will reset all preferences and show the consent banner again
Browser Settings
Most browsers let you control cookies directly. You can typically:
- View and delete individual cookies
- Block third-party cookies
- Block all cookies (note: this will break login functionality)
- Clear all cookies when closing the browser
Browser-specific instructions: Chrome · Firefox · Safari · Edge
4. Analytics and Session Replay
When you consent to analytics cookies, we use Sentry to monitor application health and fix issues. Here's exactly what happens:
What We Collect
- Application errors and stack traces
- Performance metrics (page load times, API response times)
- Session replays to understand how errors occurred
Privacy Protections Built-In
Your privacy is protected by design. We've configured Sentry with strict privacy controls to ensure your data stays safe.
- Text Masking: All text content is automatically masked in session replays — we can't read what you type
- Media Blocking: Images and media files are never captured or transmitted
- Sensitive Data Removal: Cookies, authorization headers, and email addresses are stripped from all error reports
- Sampling: Only 10% of sessions are recorded (100% only when errors occur)
5. Third-Party Cookies
Our landing page at syncronis.net may include third-party services that set their own cookies:
- Google Analytics — Website traffic analysis to understand how visitors find us
- Microsoft Clarity — User behavior heatmaps to improve page layouts
These third-party cookies are governed by their respective privacy policies, not ours. The Syncronis platform (admin.syncronis.net) does not use these services.
Do Not Track
Some browsers send a "Do Not Track" signal. We currently don't respond to DNT signals, but you can use our cookie consent mechanism for the same effect — just select "Essential Only" when prompted.
6. Updates to This Policy
We may update this Cookie Policy when we change our cookie practices or for legal reasons. When we make changes:
- We'll update the "Last updated" date at the top of this page
- For significant changes, we may notify you via email or a banner in the platform
7. Contact Us
Questions about cookies?
Our team is here to help you understand how we handle your data.