Privacy Policy
Last updated: January 27, 2026
This Privacy Policy describes how Syncronis ("we", "us", or "our") collects, uses, and shares information about you when you use our websites, platform, and services (collectively, the "Services").
1. Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your name, email address, organization name, and password.
- Contact Information: When you contact us, we collect the information you provide in your communications.
- Payment Information: If you make a purchase, we collect payment details through our payment processor. We do not store full payment card numbers.
Information Collected Automatically
- Usage Data: We collect information about how you use our Services, including pages visited, features used, and actions taken.
- Device Information: We collect information about your device, including IP address, browser type, operating system, and device identifiers.
- Log Data: Our servers automatically record information when you access our Services, including request timestamps, URLs, and response codes.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. For more details, please see our Cookie Policy.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience
3. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, and customer support.
- Legal Requirements: We may disclose information if required by law or in response to valid legal process.
- Business Transfers: We may share information in connection with a merger, acquisition, or sale of assets.
- With Your Consent: We may share information with your consent or at your direction.
Third-Party Service Providers
We use the following categories of service providers:
| Category | Purpose |
|---|---|
| Cloud Infrastructure | Hosting and data storage |
| Error Tracking (Sentry) | Application monitoring and error reporting |
| Analytics | Understanding usage patterns |
| Payment Processing | Processing subscription payments |
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
When you delete your account, we delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- TLS 1.3 encryption for data in transit
- Encryption at rest for stored data
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Employee security training
6. Your Rights and Choices
For All Users
- Access: You can access your account information through your account settings.
- Update: You can update your account information at any time.
- Delete: You can request deletion of your account and personal data.
- Cookie Preferences: You can manage cookie preferences in our platform settings.
For European Users (GDPR)
If you are located in the European Economic Area, you have additional rights:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Request correction of inaccurate data.
- Right to Erasure: Request deletion of your personal data.
- Right to Restriction: Request restriction of processing.
- Right to Portability: Request your data in a machine-readable format.
- Right to Object: Object to processing based on legitimate interests.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise these rights, contact us at privacy@syncronis.net.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
8. Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@syncronis.net
- General inquiries: sales@syncronis.net