This Privacy Policy describes how Syncronis collects, uses, and shares information when you use our websites, platform, and services. We're committed to protecting your data with the same rigor we bring to enterprise IT orchestration.
Privacy at a Glance
1. Information We Collect
Information You Provide
- Account Information — Your name, email address, organization name, and password when you register
- Contact Information — Details you provide when contacting our support team
- Payment Information — Payment details processed securely through our payment provider. We never store full card numbers.
Information Collected Automatically
- Usage Data — How you interact with our platform: pages visited, features used, actions taken
- Device Information — IP address, browser type, operating system, and device identifiers
- Log Data — Server logs including request timestamps, URLs, and response codes
Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect browsing information. For complete details, see our Cookie Policy.
2. How We Use Your Information
We use collected information to:
- Provide the Service — Operate, maintain, and improve the Syncronis platform
- Process Transactions — Handle payments and send related confirmations
- Communicate — Send technical notices, security alerts, and support messages
- Respond to Requests — Address your questions and customer service needs
- Analyze and Improve — Monitor trends, usage patterns, and platform performance
- Protect — Detect, investigate, and prevent fraudulent or malicious activity
- Personalize — Customize your experience based on your preferences
3. How We Share Your Information
We may share your information in these circumstances:
- Service Providers — Third-party vendors who perform services on our behalf (hosting, analytics, support)
- Legal Requirements — When required by law or valid legal process
- Business Transfers — In connection with a merger, acquisition, or sale of assets
- With Your Consent — When you explicitly authorize sharing
Our Service Providers
| Category | Purpose |
|---|---|
| Cloud Infrastructure | Secure hosting and data storage with encryption at rest |
| Error Monitoring (Sentry) | Application stability and error tracking with privacy controls |
| Analytics | Understanding usage patterns to improve the platform |
| Payment Processing | Secure subscription payment handling (PCI DSS compliant) |
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We also keep data as necessary to:
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Account Deletion: When you delete your account, we permanently remove your personal information within 30 days, except where retention is required by law.
5. Data Security
We implement enterprise-grade security measures to protect your information:
- Encryption in Transit — TLS 1.3 for all data transmission
- Encryption at Rest — AES-256 encryption for stored data
- Security Assessments — Regular penetration testing and vulnerability scanning
- Access Controls — Role-based permissions and multi-factor authentication
- Employee Training — Mandatory security awareness programs
6. Your Rights and Choices
For All Users
- Access — View your account information through Settings
- Update — Modify your account details at any time
- Delete — Request complete deletion of your account and data
- Export — Download your data in a portable format
- Cookies — Manage preferences in Settings → Privacy
Additional Rights for EU Users (GDPR)
If you're in the European Economic Area, you have additional rights:
| Right | Description |
|---|---|
| Access | Request a complete copy of your personal data |
| Rectification | Request correction of inaccurate information |
| Erasure | Request deletion of your personal data ("right to be forgotten") |
| Restriction | Request temporary halt to processing |
| Portability | Receive your data in a machine-readable format |
| Object | Object to processing based on legitimate interests |
| Withdraw Consent | Revoke consent at any time where processing is consent-based |
To exercise these rights, contact privacy@syncronis.net. We respond to requests within 30 days.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your residence. When we transfer data internationally, we use appropriate safeguards including:
- Standard Contractual Clauses approved by the European Commission
- Data processing agreements with all service providers
- Encryption of data during transfer
8. Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If we discover we've collected data from a child under 16, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes:
- We'll update the "Last updated" date at the top
- We'll notify you via email or platform notification for significant changes
- We encourage you to review this policy regularly
10. Contact Us
Have privacy questions?
Our privacy team is ready to help with any questions about your data.